Address
Form of work
SalaryOverview
Languages
English or French
Education
- Bachelor's degree
- or equivalent experience
Experience
2 years to less than 3 years
Green job
The employer stated that this is a green job because the position:
- Involves duties and responsibilities that lead to positive environmental outcomes
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Shell script
- Linux
- Unix
- Networking software
- Project management software
- Web service design
- Mapping and data visualization software
- Database software
- Programming languages
- SQL
- Python
