Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
Work setting
- General office
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- Network+ Certification
- Certified Management Consultant (CMC)
- Information Systems Professional (ISP)
Experience and specialization
Computer and technology knowledge
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- Website creation and management software
- Web service design
- Business diagram software
- Desktop publishing software
- Database software
- Programming languages
- Software development
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Wireless networks
- WordPress
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Other benefits
- Free parking available
