Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
Experience
Will train
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop applications
- Security software
- Presentation software
- Communication software
- Website creation and management software
- Database software
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
- MS Excel
- MS Word
- WordPress
- Python
Additional information
Transportation/travel information
- Willing to travel
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Client focus
- Initiative
- Organized
- Team player
- Flexibility
