Visitor Service Attendant, Part-Time - Bac

Part-time, Continuing

Band 1: $21.22 - $23.18 per hour (Subject to CUPE 1015 Agreement)

Bioclean Aquatic Centre

The Visitor Service Attendant is the first point of contact with visitors to the Bioclean Aquatic Centre. Knowledgeable and engaging, they play a vital part in ensuring a rewarding visitor experience and in promoting the facility’s public programs, events and memberships. This position acts as a support for all programs. The Visitor Service Attendant must be able to tactfully deal with the public and must have effective verbal and written communication skills. Visitor Service Attendants provide exceptional customer service, maintain lobby readiness for visitors, accurately process payments and assist with emergency procedures.
Duties

• Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in and out, and issuing passes/registrations to various recreational services.
• Process payments for admissions, memberships, bookings, merchandise and program registrations.
• Provide specific recreational information to the public, including answering questions about programs offered, suggesting appropriate programs for the individual’s needs, explaining rules, regulations, program fees and schedules, and providing directions as necessary (in person or over the phone).
• Maintain a safe, clean and organized work area.
• Assist in receiving and inventory of retail and operational supplies.
• Maintain open lines of communication with lifeguards, instructors and office staff.
• Communicate and coordinate with appropriate staff members and supervisors to maximize effectiveness and efficiency of interdepartmental operations and activities.
• Operate standard office equipment including copier, fax, filling systems, phones, cash register, and computer.
• Use computer programs available to design, print and edit recreational facility signs and posters.
• Receive, sort and distribute incoming and outgoing mail.
• Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Train part-time and seasonal staff in VSA functions.
• Recognize and respond quickly and effectively to emergencies.

Other

• Other related duties as required.

The position is office based and may be required to work day, evening, and weekend shifts throughout the week and may be assigned to complete monthly, weekly or daily safety related inspections and/or documents The full-time position works Monday- Friday 8am-4:30pm, working a maximum of 40 hours/week. Part Time positions work primarily evening and weekend shifts.

Internal & External

The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.
Victoria Macvarish
HR Generalist, Employee Relations
City of Lloydminster
4420-50 Avenue
Lloydminster AB/SK T9V 0W2
Phone: 780-875-6184