Warehouse Manager

Company

Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting and home decor accessories.

Position Summary

The Warehouse Manager, reporting to the Senior Director of Operations, is responsible for overseeing all daily warehouse operations to ensure efficiency, accuracy, and safety. This role involves leading and coaching warehouse staff, implementing best practices, and maintaining service standards to meet customer needs.

Responsibilities:

• Daily Warehouse Operations Oversight
  • Oversee daily warehouse operations, including pick/packing, shipping, receiving, dropship, and put away.
  • Communicate expectations and ensure adherence to proper handling procedures and safety protocols to all warehouse staff and team leads.
  • Maintain the highest service standards for customers, prioritizing urgent or aging orders.
  • Work closely with Operations Team Members to ensure timely delivery of goods to customers.
• Inventory Management
  • Conduct regular audits of inventory accuracy through scheduled inventory cycle counts. Investigate discrepancies with Director of Operations and finance department.
  • Understands the principles of inventory control to ensure adherence to procedures that ensure a high degree of inventory accuracy.
  • Inventory warehouse supplies and communicate stock levels to the Director of Procurement.
  • Ensure accurate reception and delivery of all inbound materials, including supplies.
• People Management, Development & Coaching
  • Lead, manage and hold accountable warehouse supervisors and staff.
  • Demonstrate strong people management skills, including delegation, motivation, and team leadership.
  • Work alongside Human Resources to identify coaching and training opportunities for staff.
  • Coach and train warehouse staff on best practices to achieve KPI targets and ensure inventory accuracy.
  • Communicate expectations and provide ongoing feedback to team members.
• Workflow Optimization
  • Execute warehouse realignment to create an efficient and streamlined workflow, focusing on bin optimization.
  • Create an environment focused on continual improvement, both strategically and tactically.
  • Utilize strong problem-solving skills and technical expertise to drive process improvements
• Safety and Compliance
  • Assess risks in the workplace and ensure safety regulations are followed.
  • Provide regular safety talks and promote a culture of safety within the department.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Proven experience in warehouse management, with 5-7 years of progressive leadership experience.
• Strong technical skills and experience working with spreadsheets and data management tools.
• Excellent communication and interpersonal skills.
• Strong understanding of warehouse operations, safety regulations, and inventory management best practices.
• Ability to work effectively in a fast-paced, dynamic environment.