Warehouse Manager

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.

You might be thinking, “Wow, how does Domino’s get food to 17,000 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 720,000 deliveries. Want to get in on the fun? We’d love to have you.

Summary: The Warehouse Manager is responsible for managing and coordinating warehouse team members engaged in warehouse operations including loading trailers, picking orders, receiving shipments, sanitization, and inventory control. A key component of the role is to effectively maximize warehouse productivity while maintaining accuracy. The Warehouse Manager is responsible for ensuring the training and coaching of team members with their job duties, responsibilities, and safety.

RESPONSIBILITIES AND DUTIES

(40%) Manage Warehouse Operations

Leadership

• Develop operational goals based on actual and projected customer needs, and investigate any cause and possible solutions to any problems reflected in the metrics
• Maintain cost controls and prepare annual budget for SCC Management
• Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensuring there is an overall positive moral and respect among team members
• Investigate and document all accidents and injuries for reporting and to determine preventability
• Coordinate with other departments to achieve common goals and objectives

Reporting

• Complete daily, weekly, and monthly warehouse statistical reports
• Interface with vendors and be responsible for collecting, recording, and reporting operational data
• Accurately complete all necessary paperwork

Warehouse Inventory, Integrity, and Workflow

• Review warehouse equipment and ensure it is in good condition and functioning safely
• Continually inspect the warehouse area to verify that everything is operating properly
• Submit work orders to maintenance for repairs and/or modifications needed on the equipment or safety related issues
• Maintain inventory control through effective warehouse methods and company policies and procedures
• Order warehouse supplies
• Manage the day-to-day inventory levels using Solo Chain
• Ensure “First In, First Out” (FIFO) procedures are being followed
• Review the weekly loading schedule for receiving, warehouse, and inventory control
• Validate and verify vendor contracts and accounts payables
• Oversee the review of the load sheets and verify the accuracy of assembled loads
• Strategize and implement new ideas to improve manufacturing efficiency while maintaining a strong focus on the safety and wellbeing of team members
• Perform regular Gemba walks

(60%) Manage Warehouse Team Members

• Create the warehouse schedule and assign job tasks
• Review time clock punches, edit missing punches, and approve time off requests
• Facilitate a five-minute team member meeting each day to keep the team members informed of safety precautions, performance measures, policies, and any additional updates
• Lead the recruitment of new team members including interviewing, training, and analysing turnover
• Coach team members that are not meeting their performance goals, reward team members for good performance, complete performance appraisals on team members, and make compensation recommendations when needed
• Support the Warehouse Shift Leaders in coaching team members
• Follow the progressive discipline process according to company policy
• Ensure safety procedures are being observed and safety tests are being completed in a timely manner, specifically including the trailer dock release and powered equipment policies
• Act as a role model for following all company policies and procedures, including uniform and PPE requirements
• Attend and participate in Leadership and Development training sessions
• Other duties as assigned

• Post-secondary degree or diploma in distribution, manufacturing or warehouse, or a related field
• 3-5 years of warehouse experience
• 3-5 years of supervisory experience
• Maintain forklift certification
• Understanding of continuous improvement by utilizing Lean, Six Sigma, and Kaizen
• Intermediate Microsoft Office skills
• Excellent written and verbal communication skills, including able to communicate in a clear, concise, and understandable manner with excellent active listening skills
• Strong interpersonal skills, able to develop trust with team members and customers and follow-through on deliverables
• Strong organizational skills and the ability to work on multiple tasks simultaneously with strong attention to detail
• Able to adjust priorities and manage time wisely in a fast-paced environment
• Proactive attitude and takes initiative to prevent issues
• Team oriented and safety minded
• Able to travel as needed
• Willingness to support a 24-hour operation including nights, weekends, and holidays

Physical Requirements

• Able to stand and/or walk for long periods of time, climb stairs, and lift up to 50 pounds frequently and 75 pounds on occasion
• Able to perform heavy pushing/pulling of product
• Able to balance on ladders, on top of platforms, and equipment
• Able to work in refrigerated conditions or extreme temperatures as well as work in an environment with exposure to loud machinery and vibration, both indoors and outdoors
• Able to work around yeast and flour

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!