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Job Description
What is the opportunity?
Within RBC’s Personal & Commercial Canadian Banking Operations (CBO), the Operations Centres are delivering best in class service within all lines of businesses including the Business Lending, Personal Lending, Specialized Services, and Transaction Services. Our overarching goal, through employee engagement, is to meet client commitments, improve productivity, and create a superior client experience. The Operations Centres are a great foundation for understanding banking and can be a spring-board to other opportunities elsewhere in CBO and RBC.
What will you do?
- Successfully execute change, issue resolution and effective decision-making in relationship by collaborating with team members and colleagues
- Proactively identify innovative opportunities to enhance client experience and business/process efficiency and effectiveness
- Create and maintain clear, concise and accurate process documentation, including operating guidelines, job aids, process maps, policies and procedures
- Identify opportunities to streamline processes
- Take ownership, building trust and accountability
What do you need to succeed?
Required:
- Currently enrolled at a post-secondary institution with an interest in Banking Operations and enhancing the client experience
- Bilingual in French and English required, as you will regularly do business with partners across Canada
- Proven efficient administrative and organizational skills
- Strong MS Excel, Word and Outlook skills
- Experience working in a fast paced, detail-oriented operations environment
- Change management experience and ability to adapt quickly in an agile environment
Nice to have:
- Experience with Tableau
- Experience using Visio
- Previous experience at RBC or with Banking Operations’ systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Opportunity to develop new skills and knowledge within Canadian Banking Operations
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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