Account Manager – Atlantic Canada

We’re hiring an outgoing Account Managerto nurture existing Partner relationships in Atlantic Canada. The ideal candidate will maintain, protect, and strengthen the trust and loyalty that guard.me has earned across Canada’s international education community. You’ll collaborate with our internal teams to support client on-boarding and partake in client management and retention activities.

guard.me International Insurance knows that our people are our most valuable and dynamic asset. We look for motivated individuals who enjoy working with and helping people, and who are interested in long-term career growth in an established, successful company. The work environment is fast-paced and high-energy where everyone's input is valued, and the culture is truly collaborative. If you are the right candidate, you will be working with an award-winning team with an impressive track record.

Still with us? Thought so! Please read through the responsibilities and qualifications below, and if you think you’re a good match—we’re eager to hear from you.

Responsibilities:

• Retain and augment existing business by maintaining excellent partner relations
• Conduct regular in-person and virtual visits with partners to introduce new insurance products, outlining features and benefits of products, including promotion of guard.meCARES services
• Ensure that all customer interactions (phone calls, emails, appts.) are loaded into the CRM/guard.me Information system in a timely and accurate fashion
• Maintain database (CRM/guard.me Information system) with up-to-date partner contact information
• Log all meetings/appts. with partners in shared team calendar (orientations, on/off-site meetings, training, etc.)
• Prepare, customize, and deliver presentations and orientations to partners and their students as requested
• Prepare, customize, and deliver presentations and orientations to partners and their students as requested
• Continuously monitor customer, market, and competitor activity and promote the continuous feedback of strategic information to the team, other Managers, and the Executive Team
• Keep abreast of industry trends and strive to position guard.me as the undisputed thought leader in the international student insurance, travel insurance, and health and wellness space
• Identify sponsorship opportunities and speaking opportunities that will enhance guard.me’s reputation and position it as a trusted and credible member of Canada’s education communities
• Support the timely collection of receivable premiums as required, especially those that are difficult or very overdue (>90 days)
• Provide timely and accurate reporting as required
• Attend and actively participate in regular team meetings as required
• Represent guard.me by attending and participating in networking and educational events, industry tradeshows, and conferences
• Maintain a thorough understanding of privacy regulations and protocols for partners/policyholders including annual training from guard.me and partners as requested
• Maintain accurate and authoritative product knowledge, and act as the partner’s subject matter expert on all guard.me related business matters, including policy details, policy compliance and policy comparisons
• Maintain accurate and authoritative product knowledge on the guard.meCARE’s suite of products and services, including Wellness and Learning Initiatives, keep.meSAFE, and the travel assistance services for outbound travel insurance policies
• Collaborate with internal teams to promote continuous improvement, process optimization, and organizational learning
• Obtain within 6 months of employment, (if not already possessed) and ensure A&S licensing is active and maintained, including all mandated professional development obligations
• Travel throughout Canada, and potential for occasional international travel
• Read, acknowledge, and comply with all policies and procedures of the organization
• Attend privacy and security training during your onboarding process as well as annually thereafter
• If you become aware of an incident or potential incident that may result in the unauthorized access, use, copying, alteration, or disclosure of personal information that may be in the possession or control of guard.me, immediately notify guard.me's Privacy Office
• Agree to work together with the Privacy Office to gather required information relevant to any privacy incident, implement any corrective actions as directed by the Privacy Office, and submit privacy incident reports to the Privacy Office, as necessary.
• Other duties and responsibilities as guard.me shall reasonably require

Qualifications:

• Minimum of 5 years of experience in Account Management, a completed College or Bachelor’s degree, or an equivalent combination of skills and experience
• Possessing active LLPQ license specific to Accident & Sickness is ideal and will be required if not already possessed
• Previous experience working in international education, with a professional network of contacts in the following educational sectors: K-12, post-secondary, and/or private language schools
• A proven track record of successful business relationship management that demonstrates a capacity for creativity, innovation, and a willingness to address customer needs
• Strong networking, communication, and presentation skills with an ability to communicate effectively with people from all levels of an organization
• Proven ability to adapt to new situations while projecting a comfortable and professional demeanor
• Active listening skills with the ability to think-on-your feet, negotiate, and problem solve in dynamic situations
• Proven attention to detail and a commitment to accuracy, with the ability to prioritize, organize and multi-task
• Commitment to confidentiality and preserving and protecting the client’s privacy at all times
• Ability to communicate in a second language is an asset
• Experience using Microsoft Office (Teams/Word/Excel/Outlook), Adobe Reader, Internet Search Engines (Google Chrome, Mozilla, IE)
• Flexibility to work evenings and/or weekends, based on guard.me and client needs
• Must reside or willing to relocate to Atlantic, Canada
• Must have a valid Driver’s Licence with a clean abstract and a reliable vehicle for travel

guard.meis an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided to requesting candidates during the recruitment process. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

About Us

guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and school boards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.

guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.

Our team of Real People delivers the personalized attention and culturally sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators, with unparalleled customer support.

It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES.

Job Type: Full-time

Salary: From $70,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Work Location: In person