Administrative Assistant

Administrative Assistant

Caradoc Townsend Mutual Insurance Company (CTM) is seeking an Administrative Assistant, who will be the front facing contact for clients and business partners visiting and calling the Waterford office. This role will report directly to the Corporate Services Team Leader. The position will be based out of our Waterford office.

CTM is a financially strong, growth oriented, policy holder-owned, mutual insurer. CTM is an equal opportunity employer. CTM realizes that your work life is not just about performing a job: it’s about work/life balance and being part of an organization that allows you to grow and reach your full potential. Our Corporate Services team is looking to provide excellent customer service and for ways to help our clients better.

As the Administrative Assistant at the Waterford office, you will serve as the primary point of contact for clients and business partners, ensuring a positive and professional first impression. In addition to handling inbound inquiries and visitor reception, this multifaceted role provides administrative support across all departments, emphasizing our commitment to efficient processes and superior customer service in alignment with our customer values.

We are a mutual…we are owned by our customers. Their needs will be your highest priority.

What you will do:

• Answer and direct inbound telephone and email inquiries in a professional manner.
• Greet visitors as soon as they arrive at the office and direct them to the appropriate person or office.
• Accurately provide straightforward information in-person and via phone/email.
• Prepare written emails, memos or letters.
• Data entry, documents and records management, accounts receivable and accounts payable support.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs, in accordance with Company policies.
• Contributes to team effort by accomplishing related results as needed.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.
• Back up support to the Document Fulfillment Administrator.
• Maintain office surroundings.
• Other administrative support and duties as assigned.

What you will need:

• High School Diploma or equivalent.
• Experienced with phone systems & telephone skills.
• Previous experience with Microsoft Office software preferred.
• Ability to Multi-task & Attention to Detail.
• Excellent time management skills and the ability to prioritize work.
• Good listening, verbal, and written communication skills.
• Punctuality & Attendance.
• Professionalism and Customer Focus.
• A commitment to showing relentless respect, kindness, and empathy in all you do.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, CTM will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

CTM strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, CTM will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.