Administrative Assistant And Customer Service Consultant

Administrative Assistant and Customer Service Consultant

Expressway Ford Lincoln is a family-owned and actively operated automotive dealership with two locations: New Hamburg and Stratford, ON. We have been working to exceed client expectations, in the greater Perth County-Waterloo Region area for more than 40 years, and seek to grow our business every year.

Our Team is currently in need of an Administrative Assistant/Customer Service Consultant. This combined role will include reception duties, and the successful candidate will provide a critical first point of contact for our customers

Expressway Ford Lincoln seeks to provide a comfortable, trusting, and respectful atmosphere for both employees and clients to conduct business. In a multi-faceted role, the Administrative Assistant and Customer Service consultant, will support our Sales, Service, and Parts teams, and maintain positive working relationships within the automotive dealership.

Abilities and Attributes

• Positive nature and optimistic outlook
• Ability to build rapport with both customers and colleagues
• Excellent conversational skills over different mediums
• Computer competency
• Willingness to learn and broaden knowledge/experience
• Available to work, onsite, fulltime, Monday through Friday
• Valid driver’s license

Required Skills and Qualifications

• Excellent organization and time management skills
• Ability to multitask and adjust priorities as needed
• Strong verbal and written communication skills
• Proficiency in spreadsheet software and data entry

Preferred Skills and Qualifications

• Secondary school diploma or equivalent
• Office administration experience/training
• Experience in refining and developing processes
• Familiarity with Microsoft Office, Google Docs, and Social Media platforms

We value our team highly at Expressway Ford Lincoln and the Administrative Assistant position is a customer facing role requiring Customer Service skills. The job involves welcoming customers, answering and directing phone calls, responding to requests from customers and supporting Sales, Service, and Parts team members with administrative duties. The Customer Service component of the position requires assisting with service customer coordination, retention, loyalty support; completing daily deposit reconciliation. Occasionally, the individual in this role will assist with the pick up and delivery of vehicles.

This is a new role within the dealership which provides opportunity for further development, and career advancement within the company.

If you’re excited to join our Team, we want to hear from you. We thank all applicants who apply, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $40 000 to $45 000 per year

Benefits:

• Extended health care and dental benefits
• Life Insurance, AD & D, Short-Term Disability
• RRSP matching Program
• Company trips/events
• Employee assistance program

Schedule:

• Monday to Friday
• Average of a 40-hour work week

Work Location: Stratford, ON.

Job Type: Full-time, Permanent

Work Location: In person

Expected start date: 2024-02-05

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Ability to Commute:

• Stratford, ON N4Z 1A1 (required)

Ability to Relocate:

• Stratford, ON N4Z 1A1: Relocate before starting work (required)

Work Location: In person