Administrative Support Ii - Intake Services

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.
Job Details
Salary range: $22.89 - $27.04
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: CASA Fort Road or CASA Centre
Union: HSAA
Classification:Administrative Support II
FTE: 1.0 FTE (36.25 hours/week)
Status: Permanent
About the Role
The Privacy and Health Information team supports the organization through direct and indirect support across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.
The Administrative Support II - Intake Services will:

• Process referrals received from external and internal sources.
• Understand CASA referral pathways to provide information on how to access CASA’s services.
• Coordinate and book initial individual and group appointments.
• Reschedule cancelled and missed initial appointments.
• Manage patient waitlists for assigned programs to ensure timely scheduling.
• Manage closure of declined referrals.
• Correspond with guardians and referral sources regarding referral status and scheduled appointments.
• Write detailed contact notes for each point of contact with guardians.
• Understand workflows within the electronic medical record (EMR) and coach the multi-disciplinary team on proper processes.
• Troubleshoot errors and correct data in electronic medical record (EMR).
• Respond to phone and email inquiries regarding referral requirements.

Qualifications

• Business administration diploma and/or medical office assistant certificate or other related field.
• A minimum of two years of experience of in a related administrative or professional office setting.
• A combination of education and experience may be considered.
• Experience with TELUS Med Access is an asset.
• Proficiency with Microsoft Office Suite (specifically Word, Excel and Outlook).
• High level of data entry accuracy.
• Excellent verbal and written communication skills.
• Excellent customer service, attention to detail and prioritization skills.

Conditions of Employment

• A satisfactory Criminal Records Check with Vulnerable Sector Search. This would be the financial responsibility of the successful candidate.
• Proof of COVID-19 vaccination or exemption on the basis of a protected legal ground.

Closing Date: April 14, 2024
Please quote the following competition number in your application materials: 24-055.

i4JYRX0Cfk