AddressCurrent ENMAX employees are encouraged to apply through their internal Workday access.
Posted: January 18, 2023
Closing Date: January 28, 2023
Position Type: Permanent
Union: CUPE
PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.
Reporting to the Team Lead of Applications Systems for ENMAX Power, the successful candidate will play a critical role in the ability of our business to function smoothly. Also, you will be a strategic member of the IT support team in a dynamic organization that consistently produces high quality results amidst ongoing market and system changes.
Major Responsibilities:
- Perform core application support tasks; analyze, troubleshoot and resolve incidents, respond to requests, implement application updates and changes, deploy enhancements, plan and perform preventative maintenance.
- Interact directly with customers to understand their requirements and achieve a high level of customer satisfaction.
- Develop an understanding of the Power Delivery Control Centre, Systems Operations and Field business functions and their IT solutions and ensure that IT and business alignment is continually maintained and enhanced.
- Create and execute quality assurance procedures, co-ordinate quality assurance activities performed by contractors/business users.
- Maintain and support critical systems ensuring high system availability.
- Provide technical support during business hours and perform rotational 24/7 on-call duties during off hours.
- Perform and support system changes scheduled outside of regular business hours.
- Plan and perform application patching, maintenance and upgrades.
- Troubleshoot incidents and coordinate fixes related to Field crew mobile applications and field devices (i.e. iPads, iPhones, GPS).
- Support business through laptop and mobile device refresh and OS update cycles including performing system tests, coordinating UAT and software packaging.
- Monitor quality of work for other programmers and contractors/consultants against standards.
- Understand and adhere to highly sensitive Control Centre procedures and Field Safety Protocols (Substations). Provide Deskside and Application Support for cutovers between primary and backup Control Centre.
Education Required:
- University Degree in computer related discipline with a minimum of 4 years’ related experience; or technical diploma with a minimum of 6 years’ related experience required.
Qualifications & Experience:
- 4+ years of well-rounded business application development or support experience.
- Ability to develop / modify and adapt systems, hardware configurations, and programs to meet business requirements.
- Demonstrated experience with established programming procedures and methodologies.
- Practical experience with flow charts and of programming logic and codes.
- Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
- Skilled in assessing and diagnosing computer problems and providing hardware and/or software solutions.
- Experience in deploying and supporting applications on Apple mobile devices (iPad, iPhone).
- Proficient in designing, installing, testing, and modifying complex systems and subsystems.
- Demonstrated knowledge in implementing and troubleshooting programming changes and modifications.
- Experience in collaborating with software vendors to troubleshoot and implement fixes for application bugs; as well as, in desktop / mobile computer hardware installation and troubleshooting hardware related problems.
- Proficiency with application packaging, deployment solutions and mobile device management solutions.
- Experience collaborating with and coordinating small groups of IT Infrastructure peers to troubleshoot and resolve issues.
Competencies:
- Strong organizational skills including managing many ongoing tasks and priorities.
- Excellent customer service acumen.
- Exceptional communication skills are required in relating technical information to non-technical personnel.
- Proactive behaviours; is a self-starter and able to self-prioritize tasks.
- Takes initiative in solving technical and non-technical problems.
Did we mention the ENMAX Advantage?
We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employees needs, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.
Salary: Programmer Analyst, Level C (CUPE 2022 rates)
$94,984.34 -$100,915.91 - $106,867.31 - $112,798.87 - $118,730.43
ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation
Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.
Note:
- We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.
- If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
- Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.
- Two professional references will be requested.
- Education requirements for this position will be verified by a third party.
- Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
Please visit our
careers page
to learn more about other opportunities at ENMAX Corporation.#LI-POST
