Appointment Coordinator

Overview:

Speedy Transport Group Inc. is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport Group Inc. has grown to be one of central Canada’s premier carriers.

We are seeking an energetic and outgoing individual for the position of Appointment Coordinator at our Milton Terminal. The Appointment Coordinator will be responsible for aiding customers inquiries, tracking and tracing freight, maintaining accurate reports, and other administrative tasks.

Position Responsibilities:

• Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
• Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
• Research and follow up on customer problems and respond to questions
• Provide customers information regarding their freight
• Enter and retrieve customer information using the Speedy System
• Obtain information from the customer to perform a requested task
• Tracing and producing P.O.D.’s for customers
• Finding, fixing, and preventing problems
• Work closely with operations for the timely movement of freight
• Calling customers to confirm delivery on unsigned bills
• Handling OS&D’s for outside Ontario carriers
• Handling outside OS&D’s for Speedy Terminals
• Answering customer pick-up calls

Position Qualifications:

• Previous Customer Care experience is considered an asset.
• Previous Transportation experience is considered an asset.
• Must be detail oriented with the ability to multitask.
• Must be able to listen and provide effective and timely responses to customer inquiries.
• Must have strong time management skills coupled with the ability to prioritize and manage large workloads.

What does Speedy Transport have to offer?

• Benefits
• RRSP's + Company Matching
• Profit Sharing Program
• Family Oriented Culture
• Opportunity for Growth
• + more!

#SZTG

Job Types: Full-time, Permanent

Salary: From $37,500.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 1 year (preferred)
• Logistics: 1 year (preferred)

Work Location: In person