Appointment Coordinator

Appointment Co-ordinator

DUTIES:

Appointment Co-ordinator Job Description:

1. Answer incoming calls and direct to sales, or schedule appointments following inbound service call scripting, recommending a multi-point vehicle inspection be performed when applicable. Service appointments to be booked to keep service technicians and apprentices busy without overloading.

2. Make outbound service calls based on scripts for

a. Appointment confirmations

b. Missed appointments

c. On star Dealer Notifications/Internet requests

d. Defector calls

e. Recommended maintenance calls

f. Campaign calls

g. Other Dealer Direct leads as required

3. Communicate with service manager and or General Manager daily about activities for the day.

4. Global connect activities such as

a. Zset Accessories for warranty registration

b. Update customer address or vehicle changes with GM

c. GM mail

5. Maintain telephone list for the Dealership

6. Sort and distribute incoming mail

7. Send out Thank you cards and Birthday cards

8. As required order business cards, toner cartridges, prepare FedEx shipments,

9. Other various duties as required by managers

10. Work on cash when required as a backup.

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Expected hours: 42.5 per week

Benefits:

• Company pension
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Application question(s):

• How many years experience do you have as an Appointment Coordinator ?

" ____"

• Have you ever used CDK Dealer management system

Education:

• Secondary School (required)

Experience:

• switchboard/telephone handling: 2 years (preferred)

Work Location: In person