Banquet Server

The Banquet Waiter / Waitress will be responsible for providing consistently high-levels of customer service to all banquet guests by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all banquet menu items. The Banquet Waiter / Waitress shall perform these customer service duties in a friendly and professional manner at all times, and ensure that the patron has an enjoyable dining experience. Other responsibilities will include the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and complying with all policies and procedures.

Core Competencies

• Customer Focus
• Communication
• Energy and Stress
• Team Work
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity

Job Duties

• Take requests from customers and ensure these are given to the appropriate person to execute.
• Maintain familiarity with the composition of all banquet menu items.
• Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
• Clean agreed designated area in accordance with laid-down procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• Clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply.
• Ensure that flowers and table decorations are fresh and comply with agreed standards.
• Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
• Prepare salads, sandwiches, cheese boards and coffee to laid-down standards, when this is an agreed duty of the establishment.
• Ensure that tables are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.
• Be aware of and practise good customer relations at all times, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Report any suspicious packages or parcels to management without delay.
• Take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff members adhere to, and maintain, the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.

Requirements

• High school diploma or GED required.
• A certificate or diploma in a related field preferred.
• Strong customer service and troubleshooting skills..
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel and e-mail.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs may be required.
• Working with the public, possibly irate customers.
• Exposure to extremes of heat and cold.

Job Type: Part-time

Salary: From $17.00 per hour

Expected hours: 4 – 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 12 hour shift
• Evening shift
• Every Weekend
• Night shift
• Weekends only

Work Location: In person