Address
Form of work
SalaryThe work of the BDC Representative:
· Learn how customer defines value and design a personalized contact strategy
· Multi-channel communication with customer: contact via email, phone, website, wireless device, fax, traditional mail or in dealership
· Contact leads from all touch points: phone, showroom, website, etc. and set appointments
· Administrative support for all correspondence; promotions, community events, mailers, birthday letters, etc.
· Lease/retail retention activities for all customers based on contact standards
· Address or escalate any potential issues identified by customer
Business Skills Required
· Ability to converse with customers to discuss needs and direct appropriately within the dealership
· Ability to effectively relate to customers of all backgrounds, establish rapport and focus on customer enthusiasm
· Knowledge of telephone/e-mail techniques and etiquette
· Knowledge of sales procedures, processes, and follow-up
· Basic knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)
Job Types: Full-time, Permanent
Salary: $18.00-$21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
