Since you are delivering a service, your customer service skills should be top-notch, and you should be able to handle conversations with professionalism and empathy. In summary, we are looking for a proactive and enthusiastic individual who is passionate about SaaS software and enjoys helping people.
What you'll be doing (you will have three main responsibilities)
- Talk to leads and qualify them following our process and matching them with our SaaS vendors.
- Manage the lead pipeline and coordinate with other advisors.
- Communicate and maintain customer relationships and deal with customer lead feedback.
How your success will be measured (KPIs)
- Revenue ($)
- Qualification rate (%)
- Processing time (#)
- Activities (#)
Required Skills
- Strong knowledge of SaaS software
- Outstanding communication skills, both written and verbal
- Excellent time management abilities
- Minimum of two (2) years in a related role
- Comfortable making 30-50 calls per day
- Previous experience qualifying leads (bonus points for BANT)
- Experience working with CRMs
- Experience working in a phone/video-primary role
Nice-to-haves
- Experience working in a SaaS sales role
- Experience working with outbound calling
- Knowledge about any of the following software categories: ERP, GRC, PM, CRM, PSA, HR, BPM
- Experience hunting for new opportunities. This role is 80% inbound and 20% outbound
- Experience working with Zoho CRM and enablement tools, like Klenty
About Us:
Our brands cover project management, product management, people management, customer experience, quality assurance and others, with the goal of connecting people with the knowledge, skills and tools they need to succeed professionally.
We got our start in 2011 as The Digital Project Manager blog, founded by our CEO Ben Aston. Since then, we’ve grown into an international team of 70+ creators, strategists, and innovators with a portfolio of more than 14 online publications. We enjoy an impact-driven environment that combines the agility of a startup with the creativity of an agency and the diversity of a global company.
We’ve recently ranked #30 in The Globe and Mail’s Fastest Growing Companylist and received a CMI award for Best Digital Publication for The Digital Project Manager—and we’re listed in both Canada's Top Small & Medium Employers, and Best Employers in BC.
All of this growth is driven by our commitment to our mission: In a world of evolving skills, practices, and technology, we’re creating a playbook for the future of work and empowering communities to create it with us.
Diversity Equity and Inclusion:
Black & White Zebra