Call Center Agent

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, upselling when appropriate
- Handle and resolve customer complaints or concerns with patience and empathy
- Perform data entry to update customer accounts and maintain accurate records
- Analyze customer needs and recommend suitable solutions
- Communicate effectively with customers, both in English ,Chinese and Cantonese, to ensure understanding
- Follow Call Center scripts and procedures to provide consistent service

Experience:
- Previous experience in a Call Center or customer service role is preferred
- Strong phone etiquette and excellent communication skills
- Bilingual proficiency in English, Chinese and Cantonese is required
- Ability to multitask, prioritize, and manage time effectively
- Proficient in data entry and computer skills

This position offers a competitive salary and benefits package. Join our team of dedicated Call Center representatives who are committed to providing exceptional customer service. Apply now to be part of our dynamic team!

Job Type: Full-time

Salary: $15.50-$22.74 per hour

Expected hours: 40 per week

Benefits:

• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Markham, ON L3R 0T9 (required)

Work Location: In person