Call Center Agent

Job Overview:

As a Call Center Agent for our Architecture, Engineering & Design firm, you will be the first point of contact for clients, architects, engineers, and other stakeholders seeking information, assistance, or support.

Responsibilities:

Client Communication:

• Answer incoming calls from clients and external stakeholders, addressing inquiries, providing information, and offering assistance.
• Communicate effectively and professionally, demonstrating a clear understanding of architectural and engineering concepts.

Client Feedback Collection:

• Gather feedback from clients regarding their experiences with the firm's services and communication.
• Document feedback and escalate issues or concerns to the appropriate departments.

Documentation and Record Keeping:

• Maintain detailed records of client interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
• Generate reports on Call Center metrics and performance as needed.

Qualifications:

• High school diploma or equivalent.
• Basic understanding of windows base systems.
• Excellent verbal and written communication skills.
• Excellent verbal communication skills.
• Organizational and multitasking abilities in a fast-paced environment.

Job Types: Full-time, Part-time

Salary: $22.60-$25.70 per hour

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Work Location: In person