Canadian 100% Remote Graveyard Bilingual English/French Call Center Agent- Toronto

Canadian 100% REMOTE Bilingual English/French CSR

Full Time Bilingual French/English Call Centre Customer Service Agents

Opportunity is to work remotely.

Hours: 11pm-7am

Starting wage $19.00 An Hour

Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?

Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?

Are you able to do what is necessary to achieve YOUR personal goals?

Do you want to learn, grow, produce, and be respected by your peers for the talents you bring to the organization?

We are looking for energetic and professional individuals with great attention to detail to join our
work.

We provide paid-training, great on-going support, and health and dental benefits/RRSP upon completion of probation.

Work at Home opportunity!

Yes, you can work from the comfort of your home. We are providing accessibility for team members to work 100% remotely for this overnight shift.

Key Responsibilities

· Managing inbound phone calls from our clients (English/French)

· Professionally greet callers, provide and request required information

· Responding to customer requests professionally and with accurate information

Technical Requirements When Working from Home:

· Must have your own personal computer or laptop, operating on windows 10, double monitors are preferred as it makes the job more efficient

· High-Speed Broadband Internet that meets our requirements of at least 6mb download and 2mb upload. (Speed test instructions are provided further below in this ad for your convenience.)

· You must provide your own USB headset while working from home (Bluetooth is NOT permitted)

· Computer will need to be connected to your router/modem with a wired, Ethernet connection. You will NOT be able to work using Wi-Fi with our system.

General Job Requirements

· A friendly and upbeat voice and a positive attitude

· Excellent grammar and spelling in French a must

· Have a professional demeanor

· Computer skills in a Windows-based environment

· Punctual with great attendance

· Fast learner and be able to type well (at least 35 words per minute)

· High school or equivalent (Preferred)

· Be a ‘team player!

. Technically inclined.

Compensation

$19.00 per hour

Our Benefits include:

Benefit Conditions:

- Waiting period may apply

- Only full-time employees eligible

Shifts Offered:

· Full Time overnight (37.5-44 hours) work week, OT is available at times

· Availability to start as early as 7am and end as late as 11 am Eastern time.

· You must be available to work evenings and weekends.

Training:

Training will be online and team members get started in one day.

Don't miss out on this opportunity - apply today!

Company's website:

• https://www.answernet.com/

For remote work you must have high speed internet, a pc/laptop with Windows 10, (Apple/Mac and Chromebooks are not allowed), and USB connected headphones with microphone and mute button.

You must also have a quiet place to work, free from distractions, including pets & children. "As an amendment to AnswerNet's Work at Home Policy, dated 02/01/2021, all employees working remotely are required to utilize a webcam for video teleconferences, when specifically requested by their supervisor/manager to ensure attentiveness and foster interaction during training and meeting sessions."

Job Type: Full-time

Pay: $19.47 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Monday to Friday
• Night shift

Application question(s):

• Are you fluent in English and French, able to read, write, and speak in both languages? (Deal Breaker)
• Do you have high-speed internet with at 10 MBPS download speed and 5 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or better Memory: 8GB RAM or more Storage 250GB or more (SSD better than HDD) (Apple/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet place to work free from distractions including pets and children?(Deal Breaker)
• Have you ever worked for AnswerNet or any of their subsidiaries?(Deal Breaker)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (required)
• Customer service: 1 year (required)
• Computer skills: 1 year (required)

Language:

• English (required)
• French (required)

Work Location: Remote