AddressOur client is currently seeking a Change Management Specialist who will participate in and support the Change and Release management processes by working with and assisting project managers, process managers and owners, Technology teams, and external partners.
This job will have the following responsibilities:
Qualifications & Requirements:
This job will have the following responsibilities:
- Execution, maintenance, and improvement of core IT Change Management process across the Technology organization
- Ensure complete and accurate documentation within the ITSM tooling for change records
- Collaborate with multiple teams, including vendors to understand release/project schedules and ensure changes are recorded
- Coordinate with the Change Management team to schedule changes and avoid scheduling conflicts
- Perform change ticket quality and compliance audits
- Participate and take action on follow-up tasks as a result of Post Implementation Reviews (PIR)
- Identify and execute updates required to the CMDB as part of Change implementations
- Socialization and training to various Technology and business stakeholders on change management procedures
- Support process owner with continuous improvement efforts
- Develop/maintain reporting to leadership related to project initiative
Qualifications & Requirements:
- ITIL Foundation (ITIL 4 preferred, v3 2011 acceptable) certification or similar certification
- Understanding of ITIL/ITSM processes, and how they interact and integrate, including but not limited to: Incident Management, Problem Management, Knowledge Management, Change Management, Release Management, Configuration Management, Service reporting, SLAs and KPIs
- Post-secondary education in Computer Science, Management of Information Services, or a related field
- Experience in ITSM Standard capabilities of Service Now, including Incident, Change, CMDB, Problem and reporting
- Excel experience
