Client Representative Assistant

The Office of the Public Guardian and Trustee is seeking customer focused individuals to provide administrative support in managing the financial affairs of vulnerable clients.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:
• respond to inquiries from clients, care-givers, health-care professionals, legal professionals, financial institutions, creditors and relatives of clients
• create/review/update/adjust/edit and initiate online recurring entries to ensure payments and allowances from various government benefit programs
• determine priorities, resolve concerns and coordinate resolutions
• provide financial analysis by reconciling invoices and correcting discrepancies
• perform administrative functions such as distributing incoming/outgoing mail, assisting with reception duties and maintaining office equipment

How do I qualify?

Mandatory

• the successful candidate will be required to complete both De-escalating Emotionally Heightened Situations (DEHS) Training and Vicarious Trauma Awareness Training

Communication Skills:

• you have proven oral and written communication and interpersonal skills to respond tactfully and diplomatically to inquiries, and correspond with clients, team members, care-givers, health care and legal professionals, financial institutions, creditors and relatives

Technical Knowledge:

• you can interpret and apply legislation, regulations and policies (i.e. Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance and Unemployment insurance) as it relates to role of the Office of the Public Guardian and Trustee;
• you demonstrate arithmetic skills to review financial situations of clients, prepare cash disbursements for expenses, reconcile invoices and place cash reserves on accounts;
• you are proficient with computers and software applications such as word processing, spreadsheet, electronic mail, internet and operating database systems

Problem Solving and Organizational Skills:

• you are able to work effectively with a diverse vulnerable client group, and apply processes and procedures
• your problem solving skills allow you to determine appropriate administrative procedures and processes when preparing documents and responding to inquiries;
• you demonstrate initiative to work independently and as part of a team;
• your organizational and analytical skills enable you to multi-task in high demand work environment while meeting strict deadlines