Client Service Coordinator

About Bayshore:

Bayshore is looking for a Client Service Coordinator to join our amazing team in Midland. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU!

Duties And Responsibilities

• Handle and document prospective client inquiries regarding requests for care and service

• Assess Client Service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.

• Reports and Collaborates with other Case Managers, funder or government program as required.

• Notify clients and Field employees regarding initial and ongoing schedules.

• Complete data entry and maintain accurate current scheduling documentation.

• Participate in client satisfaction initiatives.

• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.

• Participate in ongoing internal and/or external continuing education activities.

• Adhere to Bayshore Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

• Complete other tasks as requested. Hours Of Work This is a CASUAL position that would include various hours throughout the week, but ideally, we are looking for someone that is willing to work evenings and every weekend preferably.

Education Minimum

• Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred

Experience

• A minimum of two years related customer service experience, preferably in healthcare.

• Other Skills And Abilities Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team.

• Demonstrated competency in keyboarding and Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English

• Complete other tasks as requested.

• Hours Of Work, this a Part-time position that would include various hours throughout the week including every other weekend.

Bayshore is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code.