Client Services Coordinator

Part Time Client Services Coordinator - Hybrid

The Client Services Coordinator is responsible for fostering a strong relationship between Lending Hand Home Care and its clients, their families and our caregivers. This is achieved by efficiently providing administrative support and coordinating client schedules with a friendly, enthusiastic and professional attitude with all clients, team members and external customers.

The Client Services Coordinator is responsible for all aspects of patient intake, data entry, answering service enquiries, responding to emails, scheduling and onboarding of new hires.

Flexible availability would be an asset with required participation in the two week after hours on call rotation.

Starting rate of pay would be between $21.00-$23.00 an hour.

Primary Responsibilities

• Answer telephone calls and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on all clients throughout their care with Lending Hand Home Care
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• Generate and distribute various scheduling and billing reports
• Respond to incoming and outgoing email
• Provide administrative support to other Client Services Coordinators
• Other office administrative duties as assigned

Requirements

• Must be available every two weeks to join the after hours on call rotation (at additional compensation)
• Must have a quiet confidential space to work from home (Hybrid Position)
• Must have access to high speed internet
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multitask
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience working for a community health provider is preferred
• Experience with scheduling and balancing of hours
• Strong problem solving skills
• Courses in medical administration or health care training is an asset
• An ability to work independently

About Us

Lending Hand Home Care is an in-home health care provider that assists individuals and families. We work hard to establish a name that Canadians can trust in home care services. Our team of service healthcare professionals delivers care to numerous clients each day enabling people to remain in their homes, attending to their healthcare needs and overall well-being, caring the way we care for our loved ones.

Job Types: Part-time, Permanent

Salary: $21.00-$23.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Scheduling: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON M5H 3P5