Client Services Coordinator

Position: Client Services Coordinator

Closing: Posting will remain open until filled

Term: Full Time (35 hours per week)

Salary Range: Starting wage between $54,800 and $64,400 based on experience and qualifications. Maximum compensation for this position is $74,000 per year. Compensation is based on a 35-hour work week.

Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”

We are currently seeking a Client Services Coordinator for our office in Sault Ste. Marie, Ontario.

As Client Services Coordinator you will be an integral member of the Property Management Team, reporting to the Property Manager and responsible for, but not limited to, administrative aspects of field staff property inspection, maintenance and security of assets while ensuring superior tenant service and asset optimization. The successful candidate will be a goal oriented, organized, enthusiastic individual who understands and appreciates how safe, affordable housing contributes to quality of life and serves as a stable foundation.

PLEASE APPLY ON OUR CAREERS PAGE:

https://careers.risepeople.com/ontario-aboriginal-housing-support-services-corporation/en

Ontario Aboriginal Housing Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Ontario Aboriginal Housing Services also welcomes and supports diversity including those who identify as 2SLGBTQQNBIA+.

In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter .

Please note that you are encouraged to apply early as interviews will be scheduled as applications are received.

We thank all candidates who choose to apply, however, only those selected for an interview will be contacted.

Compensation:

In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. This comprehensive compensation package includes:

• Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;

• Comprehensive medical & dental benefits + company vehicles available for fieldwork;

• $1000 Health Spending Account + $1000 Wellness Spending Account per employee;

• Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Easter Monday and Family Day;

• Opportunity for cultural, educational, and other approved leaves;

• Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;

• A competitive salary in the pay band 6, $54,800- $64,400.

Duties and responsibilities will include, but not be limited to the following:

• Support OAHS’s mission and vision and make significant contributions to the achievement of the corporate strategic plan;

• Contributing to achievement of division and organization key performance indicators;

• Responsible for assisting in all administrative aspects of direct Client Services including but not limited to phone support, building and property maintenance, tenant move-in and move outs and program compliance;

• Scheduling of property inspections in tandem with field staff while utilizing and maintaining data integrity in OAHS database;

• Requesting quotes utilizing field scopes and creation of associated Purchase orders based on work required while adhering to OAHS Procurement and Contractor selection processes;

• Contractor follow-up regarding issued work, timelines as well as invoice and payment processing;

• Preparation of notices to tenants as required and occasionally attending resulting Tribunal Hearings as a representative of OAHS;

• Follow up with tenant, contractors and staff regarding maintenance work orders and updating notes on a daily basis;

• Maintain accurate records in the OAHS property management systems, producing required reports, letters, and spreadsheets;

• Collaborate closely with Field staff and Property manager to schedule and update administrative supports, contractor co-ordination, purchase orders created based on field inspections and follow up inspections required;

• Other duties as required.

Secondary Duties as required, but not limited to the following:

• Carrying out property inspections, site visits and preparing written inspection reports and work specifications;

• Inspecting work performed by contractors to ensure completeness and quality in accordance with specifications;

• Conducting Tenant Move ins and Move outs;

• Securing vacated units;

• Completion of other field related responsibilities utilizing provided equipment and software;

• Other field duties as required.

To qualify for this role, the successful candidate will have the following qualifications and skills:

• Appreciation for Indigenous cultures and a values system that believes in assisting people;

• College Diploma/Certification in business, administration, or related disciplines or other related programs or a combination of education and related experience;

• Post-secondary education or experience in construction, home repairs or related disciplines would be an asset;

• Demonstrated experience and knowledge in property maintenance and/or property management;

• Experience with the Landlord and Tenant Board, social services, and other service sectors would be an asset;

• Demonstrated ability to work independently and within a highly motivated, professional, and results-oriented team;

• Knowledge of Microsoft Office suite and other software products (including Property Management systems);

• Ability to communicate professionally using multiple channels with a variety of stakeholders both internal and external to the organization; and

• Strong interpersonal skills and demonstrated ability to contribute to the achievement of team goals.

Conditions of employment:

• Ability to travel throughout the province of Ontario as required;

• Ability to work varying hours/days;

• Valid CPIC Clearance (Criminal Records check) and/or Vulnerable Sector Check;

• References;

• Current, valid Ontario Driver’s License;

• Safe driving record (3-year Driver record search);

We thank all candidates who choose to apply, however, only those selected for an interview will be contacted.

For the Health and Safety of employees, all new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by OAHS. For clarity, fully vaccinated means two doses of the COVID-19 vaccine and that at least 14 days have elapsed since completion of your vaccine series. OAHS will require proof of full vaccination prior to an employee’s start date.

OAHS’ requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Ontario Human Rights Code.