Address
Form of work
SalaryDuties:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Manage customer accounts, including onboarding new customers, updating account information, and processing customer orders.
- Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved effectively.
- Utilize customer relationship management (CRM) software, such as Salesforce, to track customer interactions and maintain accurate records.
- Analyze customer data and feedback to identify trends and opportunities for improvement.
- Assist with market research and analysis to support business development initiatives.
Requirements:
- Previous experience in a customer service role.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.
- Strong project management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using CRM software, such as Salesforce, for account management and tracking customer interactions.
- Ability to analyze data and identify trends or patterns to drive business insights.
- Strong problem-solving skills with the ability to think critically and provide creative solutions.
- Demonstrated ability to build and maintain strong customer relationships.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Salary: $16.96-$18.44 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
