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SalaryAbout Foss National:
Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.
We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our Markham, ON office in a hybrid environment.
If this sounds like you, come join our team!!!
Main Responsibilities:
- Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner
- Prepare selector quotes, new vehicle orders and various reports
- Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s
- Update and maintain internal databases while ensuring a high level of accuracy
- Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate
- Assist clients with strategic planning to evaluate fleet needs and provide best solutions
- Conduct client meetings, training sessions and other client requests as required
- Identify inefficiencies and suggest and implement fleet cost cutting measures
- Complete client and prospect specific projects
- Provide back up support to the Client Services Team
- Learn products and services and undertake internal development and training
- Follow company defined policies and procedures
- Other duties as assigned
What you will bring to the Company:
- At least three years’ experience in a similar customer relations position
- Ability to multi-task with accuracy
- Knowledge of a CRM tool such as Salesforce would be an asset
- Ability to prioritize requests and deadlines
- Strong Analytical skills
- Professional phone manner
- Proficient in MS Office Suite; advanced in Excel
- Passion to stay busy and eager to do whatever it takes to get the job done
- Strong written and oral communication skills
- Positive energy and enthusiasm every day
- Previous experience and familiarity with automotive leasing is an asset
- Bilingual in English and French (asset)
What you can expect from the Company:
- Open, positive and fun teamwork environment
- Working remotely
- Competitive compensation and full benefit plan
- Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment
How to Apply.
We use an online application process which will assess your qualifications, traits, and culture fit, as well as your resume. If you decide to apply we would like you to give us a short pitch on why you are perfect for us. You will be asked to provide an impact statement – it is the first thing we will see, so here your chance to make an amazing first impression.
The whole application should take about 5-10 minutes maximum to complete. We will review applications as they are received.
Thanks to everyone who applies; Only the selected candidates will be contacted for the next step in the hiring process.
Should you require any form of accommodation during the application process, please let us know.
