Clinic Manager, Medical Aesthetics

Clinic Manager

Whistler Medical Aesthetics, Whistler BC

MSP is a group of North American’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.

Our MSP core values are:  RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILIT

What you can offer us:

• Bachelor’s degree in business or related field preferred.
• Three years in a management role within the med spa, or related health care industry required.
• Three years of inventory and budget management.
• Three years of people management/leadership experience, including setting and reaching quotas.
• Sales-oriented (comfortable with goals and KPIs)
• Excellent managerial and financial skills and the ability to take leadership over any business operations area.
• Superlative communication skills, particularly the ability to communicate as a leader.
• Motivational and inspirational attitude.
• Quick learner, who can adapt in a fast-paced work environment.
• Customer service oriented.
• Desire for personal and professional growth and development.
• Passion for leadership and development of staff.

ESSENTIAL JOB FUNCTIONS

• Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of food, supplements, and supplies.
• Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
• Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.
• Coaches and develops new team members to clinic standards.
• Ensures high level of patient care and satisfaction by continually improving service levels.
• Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
• Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
• Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team.
• Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
• Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
• Works with Regional Director to establish short-term objectives and long-range goals and related plans.
• Reviews the results of all operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results.
• Ensures the clinic’s compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
• Performs other related duties to benefit the mission of the organization.

What we can offer you:

• The ability to be a part of a more extensive system
• Training and growth opportunities
• Treatment Incentives and Perks
• Competitive pay + bonus
• Comprehensive training
• Ability to make an impact in the communities we serve.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: $32.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• People Management: 2 years (required)
• Budgeting: 1 year (required)

Ability to Commute:

• Whistler, BC (required)

Work Location: In person