Address
Form of workFull job description
Posting Title
CLK 09R - Scheduling Coordinator
Position Classification
Clerk R9
Union
GEU
Location
Burnaby, BC V3J 1N3 CA (Primary)
Salary Range
$45,647.93 - $51,427.75 annually
Close Date
1/19/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Health
Ministry Branch / Division
HealthLink BC
Job Summary
Do you thrive in a high volume environment? Do you enjoy serving a diversified public? Can you change priorities on a dime?
HealthLink BC’s (HLBC) telehealth platform delivers high quality telehealth services across the continuum of care to health care providers and the public that positively impact the health care experience, health outcomes and the availability and use of health human resources in a way that will improve the affordability and sustainability of health care in British Columbia. HLBC’s comprehensive self-care and health system navigation services focus on quality client services to consumers and health care professionals. Core services include Navigation Services, Nursing Services, Dietitian Services, www.HealthLinkBC.ca, HealthLinkBC Files, Directory Services, and the BC HealthGuide Handbook.
HealthLink BC is a transforming organization that will realize technological innovation and enhancement of current core services and an expansion and integration into other health-related initiatives that will promote improved wellness and health for the residents of British Columbia and other jurisdictions. HealthLink BC plays an integral role in health system redesign and Ministry of Health initiatives now and into the future.
This position is responsible for providing scheduling services to HLBC call centres to ensure optimum service and performance levels for clients are met while continuing to adhere to collective agreement provisions and internal policies. This position ensures accurate timekeeping submission for payroll processing purposes for HLBC Telehealth Call Centres.
Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
About this Position:
We are seeking an individual who thrives on providing excellent client services in a fast-paced, high-volume environment that experiences constant change. You have sound judgement, good problem-solving skills, and are adept at handling public inquiries in a professional and timely manner. If you are seeking to gain valuable experience in a career building role, we look forward to your application.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], Métis or Inuit) interested in BC Public Service job positions.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.
A Criminal Record Check (CRC) will be required.
APPLICATION REQUIREMENTS:
Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.
Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services, Health Services
CLK 09R - Scheduling Coordinator
Position Classification
Clerk R9
Union
GEU
Location
Burnaby, BC V3J 1N3 CA (Primary)
Salary Range
$45,647.93 - $51,427.75 annually
Close Date
1/19/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Health
Ministry Branch / Division
HealthLink BC
Job Summary
Do you thrive in a high volume environment? Do you enjoy serving a diversified public? Can you change priorities on a dime?
HealthLink BC’s (HLBC) telehealth platform delivers high quality telehealth services across the continuum of care to health care providers and the public that positively impact the health care experience, health outcomes and the availability and use of health human resources in a way that will improve the affordability and sustainability of health care in British Columbia. HLBC’s comprehensive self-care and health system navigation services focus on quality client services to consumers and health care professionals. Core services include Navigation Services, Nursing Services, Dietitian Services, www.HealthLinkBC.ca, HealthLinkBC Files, Directory Services, and the BC HealthGuide Handbook.
HealthLink BC is a transforming organization that will realize technological innovation and enhancement of current core services and an expansion and integration into other health-related initiatives that will promote improved wellness and health for the residents of British Columbia and other jurisdictions. HealthLink BC plays an integral role in health system redesign and Ministry of Health initiatives now and into the future.
This position is responsible for providing scheduling services to HLBC call centres to ensure optimum service and performance levels for clients are met while continuing to adhere to collective agreement provisions and internal policies. This position ensures accurate timekeeping submission for payroll processing purposes for HLBC Telehealth Call Centres.
Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Secondary school graduation or equivalent (GED).
- Minimum (1) one year experience in scheduling staff in a healthcare or call centre environment (i.e. workforce planning).
- Experience with the review and improvement of existing and/or developing new processes and standards (i.e. call centre metrics).
- Completed training or coursework in call centre operations, or related diploma/certificate. i.e. administration.
- Experience with managing employee schedules in a 24/7 operation.
- Experience applying collective agreement(s) (i.e. BCGEU, BCNU) to scheduling processes.
About this Position:
We are seeking an individual who thrives on providing excellent client services in a fast-paced, high-volume environment that experiences constant change. You have sound judgement, good problem-solving skills, and are adept at handling public inquiries in a professional and timely manner. If you are seeking to gain valuable experience in a career building role, we look forward to your application.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], Métis or Inuit) interested in BC Public Service job positions.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.
A Criminal Record Check (CRC) will be required.
APPLICATION REQUIREMENTS:
Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.
Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services, Health Services
