Company

AritziaSee more

addressAddressNew Westminster, BC
type Form of workFull Time
CategoryCustomer Service

Job description

THE OPPORTUNITY
As a member of the Concierge Division (Customer Care/Contact Centre), you will be part of the team responsible for providing everyday luxury experiences to our clients, across phone, live chat, and email. As a Concierge Advisor, you will resolve client inquiries by delivering world-class sales, solutions, and service excellence to exceed client expectations and maximize value in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Concierge to continued growth and development with Aritzia.
THE ROLE
As a Concierge Advisor, you will:
  • Provide world-class customer service to our clients via phone, live chat, and email
  • Resolve client inquiries with a first contact resolution and a sense of urgency
  • Support clients through facilitating retail and e-commerce orders, returns, and more
  • Provide clients with exceptional solutions, product knowledge, and styling
  • Learn to navigate and multi-task various systems
  • Develop and manage strong customer relationships through outstanding and consistent customer experiences
  • Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets
  • Maintain attendance and availability requirements

THE QUALIFICATIONS
The Concierge Advisor has:
  • A commitment to complete training and adaptability to learning new applications and systems
  • A strong ability to communicate effectively in written and verbal English
  • Secondary languages are considered an asset
  • A passion for providing excellent customer service and building client relationships
  • A commitment to quality results, resourcefulness, and solution-oriented customer service
  • An ability to prioritize and time-manage
  • An optimistic and positive personality - coachable, adaptable, and responsible
  • An ability to take on new opportunities and challenges. Excitement to continue to develop and grow yourself
  • A commitment to learn and apply Aritzia's Values, Business, and People Leadership principles
  • A passion for fashion
  • An ability to meet attendance requirements
  • Call center, contact center and/or customer service experience is considered an asset
  • An ability to be seated at a desk for up to 8 hours/day

THE HOURS
As a Concierge Advisor, you should be comfortable with the following:
  • Available for 40 hours of each of your first two weeks for training (Morning and Evening training sessions may be available to select from)
  • Full-time availability is 32-40 hours per week (Preferred)
  • Part-time availability is a minimum of 24 hours per week
  • All shifts are 8.5 hours in length and fall within operating hours of 6 am - 10 pm your local time, Monday - Sunday
  • During our peak sales events that occur in November/December and June/July, Concierge Advisors may increase their availability
  • No extended time off request will be approved over peak sales events
  • Open availability is preferred

THE PAY & THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
  • Industry-leading wages
  • Competitive Pay Packages - A commitment to performance-based pay increases and career progression
  • A set schedule - Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
  • Product Discount - Our beautiful product, at our famous discount
  • Employee Assistance Program - 24/7 support, resources, and information available to you and your family
  • Aspirational Workspace - Every detail is considered to connect to the energy of the culture
  • Dog-Friendly Office - Bring your best friend to work
  • Amenities - Facilities include an on-site gym, bike storage rooms, and shower facilities with complimentary conveniences
  • Health Benefits - Comprehensive health, vision, and dental packages for eligible employees
  • Extras - A multitude of other perks like hotel and restaurant discounts, self-care promos, on-site employee perks and more

ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Category
Law Enforcement and Security
Refer code: 2077249. Aritzia - The previous day - 2024-02-01 06:27

Aritzia

New Westminster, BC

Share jobs with friends

Related jobs

Concierge - Bilingual Advisor (French)

Part Time Receptionist / Concierge

Griffin Business Centre

North Vancouver, BC

a month ago - seen

Waterpark + Boat Rental Concierge

Harrison Water Sports

From $17 an hour

Lake Errock, BC

a month ago - seen

Winery Concierge

Red Barn At Jagged Rock Winery

$22 an hour

Oliver, BC

a month ago - seen

Concierge - Seasonal Full Time

Fairmont

$26.35 an hour

Vancouver, BC

2 months ago - seen

Receptionist/Concierge

Chartwell

$33.5K–$41.9K a year

Surrey, BC

2 months ago - seen

Concierge PART TIME OVERNIGHTS (Night Building Attendant

Sabra - Sienna Senior Living Inc

$19 an hour

Vernon, BC

2 months ago - seen

Concierge - 35028

Air Canada

Vancouver, BC

2 months ago - seen

Club Floor Concierge

Marriott International, Inc

$22.63 an hour

Victoria, BC

2 months ago - seen

Club Floor Concierge

Marriott

Victoria, BC

2 months ago - seen

Concierge (Part-Time)

Hamilton High Street Residence

From $17 an hour

Richmond, BC

3 months ago - seen

Concierge (Casual)

Sienna Senior Living

$25.61 an hour

Surrey, BC

3 months ago - seen

Security/Concierge (PWLAC)

Connecting Care - 53 Jobs

Penticton, BC

3 months ago - seen

Concierge (Front Desk) Full - Time

Tapestry At Victoria Harbour

From $20.06 an hour

Victoria, BC

3 months ago - seen

Concierge (Lougheed SkyTrain area)

Firstservice Residential

$19–$20 an hour

Coquitlam, BC

3 months ago - seen

Fairmont Gold Supervisor (Luxury Front Desk/Concierge)

Fairmont

$23.15 an hour

Whistler, BC

3 months ago - seen

Head Concierge

Bc Strata Employee Management Ltd.

$48,000–$52,000 a year

Burnaby, BC

3 months ago - seen

Seasonal Concierge

Marriott

Vancouver, BC

3 months ago - seen

Hoteling Concierge Assistant

KPMG

$40,500–$61,000 a year

Vancouver, BC

4 months ago - seen