Credit Recovery Specialist

 
Requisition ID: #
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
Purpose:
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives. This includes analysis of client activity for irregular activity and ensuring precautionary actions are taken to mitigate losses, while ensuring company regulations, credit policies and procedures are adhered to.
Accountabilities:
-Manage overall deposit and loan delinquency ratios based on yearly delinquency targets.
-Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systems.
-Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts.
-Respond, investigate and act on internal and external email requests, concerning delinquent accounts in a timely manner.
-Assist call centre with escalated problem resolution on delinquent accounts.
-Value customer complaints and respond in a professional and timely manner.
-Issue first and final delinquency notices daily and send to clients.
-Review and update credit bureau information as required.
-Review, accept and process Bankruptcies, Consumer Proposals and Credit Counselling Proposals within prescribed timelines.
-Review, and identify all necessary actions taken prior to placing accounts for agency placement and write off.
-Identify and recommend continuous improvement initiatives with an aim to increase the efficiency of the  Account Recovery Department and to maintain/reduce delinquencies.
-Other duties as assigned
Competencies/Attributes:
-Conveys an Inspirational Tangerine Vision & Strategy
-Acts as a Team Player 
-Results Oriented 
-Customer focused
-Entrepreneurial 
-Committed to Self Development
Education & Experience:
-Post-secondary diploma/degree
-A minimum of 5 years work experience in banking or account recovery industry 
-French language skills would be an asset
-Computer literate, knowledge of Microsoft Office
-Solid understanding of banking products
-Proficiency in banking systems: DAWT, Profile IBS
-Excellent written and verbal communication skills
-Excellent Phone Etiquette
-Proficient organizational skills 
-Proficient analytical skills to be able to identify problems; validate and make recommendations
-Ability to identify problems and make recommendations
-Sound understanding of collection systems will be an asset
-Ability to make decisions under stressful environments
-Basic knowledge of government compliance, Estates, Bankruptcy Act, Credit Bureau activities and Collection Agency contracts and policies
Working Conditions:
-Hybrid working model with onsite work in a standard office-based environment
-Location: 3389 Steeles Avenue East, Toronto, M2H 0A1
Disability Accommodation:
Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human  Resources or his or her supervisor.
 
Managing Risk: 
All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.
Location(s):  Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.