Customer Logistics Associate (Fixed Term) (Multiple Openings)

Johnson & Johnson MedTech is recruiting for a Customer Logistics Associate, located in Markham, Ontario. This is a duration-based role for 12 months.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

Reporting to Customer Service Team Lead, the Customer Logistics Associate (CLA), Vision Care will be responsible for the overall customer experience process by answering incoming telephone calls, processing orders and resolving order inquiries received via phone, fax and email. The CLA support is provided for customers across Canada in English and French.

Responsibilities:

Daily Operations

• Enter orders received from customers via phone, fax or email to the order entry system (or multiple ERP systems) according to established customer service procedures while maintaining departmental standards.
• Actively listens and problem solves to find effortless resolutions to customer issues.
• Provides resolution to customers’ inquiries, returns and feedback using the appropriate systems and other related material.
• Supports inquiries regarding ACUVUE brand contact lenses and solutions as well as Blink over the counter eye drops.
• Adheres to Johnson & Johnson Deliver’s Customer Promise and 12 Standards of Excellence.
• Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
• Adheres to Environmental Health and Safety policies and procedures and supports department objectives.
• Share team responsibilities and support team functions.

Qualifications

• A minimum of a High School education or equivalent is required
• A minimum of 2 years customer service experience is required
• Effective written and oral communication skills in English and French is required
• Team player with strong, professional interpersonal skills
• Proven effective organizational and problem-solving skills
• Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures
• Working knowledge of MS Office applications

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is crucial to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.