Customer Service Administrator

Join Our Team!

Part-Time Customer Service Administrator - Monday through Friday 25-35 hours per week

If you are looking for an opportunity to work in a small office setting where you will be a part of a valued team, consider working with us!

You will provide excellent Customer Service while providing administrative support by entering data, running reports, and supporting the inventory process. Castle Fuels is proud to foster excellent Customer Service where relationships can be built within the communities we serve.

Castle Fuels (2008) Inc. is a marketer for Suncor/Petro-Canada fuel and lubricant products. The company was established in 2008 with Kamloops being the headquarters for the company. Castle Fuels (2008) Inc. has bulk plants and cardlocks throughout the Cariboo, Thompson-Okanagan and Kootenay regions of BC and has over 90 employees including fuel truck drivers, Customer Service Administrators, card lock attendants, and dispatchers.

What We Do - We service diverse industries such as forestry, mining, railway and agriculture, as well as local businesses and communities. We are a well-respected member of each community we serve and are very proud that we have good working relationships within these communities.

Values: Communication, Accountability, Safety, Teamwork, Leadership, Excellence

Location: 820 - 10 Ave Golden, BC

Benefits Working with Castle Fuels

• Opportunity to grow and develop your skills while working with a great team
• Comprehensive benefits plan including Medical, Dental, Orthodontics, Vision and an Employee and Family Assistance Program
• A Health & Wellness Spending Account
• Fuel discounts with an employee fuel card to use Castle Fuel locations
• Paid sick time
• Two additional paid holidays per year (Boxing Day and Easter Monday)

Job Duties

• Warmly greet walk-in customers and provide helpful counter Customer Service
• Answer and / direct telephone inquiries in a kind and polite fashion
• Accurately enter all payments received in cash register
• Politely respond to customer inquiries and further assist when required
• Complete various office admin duties, data entering, phone, mail, fax
• Assist with inventory counts and repurchasing
• Occasionally pick stock from warehouse when required or assist with cardlock duties

Knowledge, Skills & Abilities.

• 2+ years in office administration
• Strong Customer Service skills; enjoys working with diverse groups of people
• 2+ years working experience with excel, word and email
• Comfortable using POS system and dealing with cash, credit, and debit
• Must have organizational and prioritizing skills
• Enjoys working in a team environment
• Ability to work efficiently with minimal supervision
• Must be physically fit and able to perform occasional lifting duties (pails & cases)
• Reliable transportation to and from work

Job Types: Part-time, Permanent

Expected hours: 25 – 35 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• 100 Mile House, BC V0K 2E1: reliably commute or plan to relocate before starting work (required)

Experience:

• office administration: 2 years (required)
• Customer Service: 2 years (required)

Work Location: In person