Address
Form of work
SalaryJob description
iSpice Foods is a leading North American based importer, processor and supplier of the best quality peppers and spices from around the world. With its headquarters located in Montreal, iSpice Foods operates multiple facilities in the USA. Growing organically and through acquisitions, iSpice Foods strives for excellence in serving industrial, food service and retail markets.
Job description
Reporting to the Account Manager, the Customer and Sales Support Specialist is responsible for general Customer Service, inside sales and sales support. The incumbent should be well organized, a multitasker with a high attention to detail. Experience in food products and service industry as well as logistics is a major asset. We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment. Please note that we only supply companies and do not deal directly with consumers.
Responsibilities
- Provide excellent Customer Service by responding to client requests and enquiries via phone or email.
- Manage client order entries.
- Manage and update client accounts and provide updates.
- Provide clients with quotes and product knowledge.
- Involved with logistics organizing and follow-ups.
- Invoicing of client account orders.
- Perform general administration tasks.
Requirements
- Minimum DEC with 5 years Customer Service experience.
- Must have excellent communication skills.
- Fluent in English as all our clients are in USA.
- Strong orientation towards great Customer Service.
- Extensive experience using MS office, especially Excel and Outlook.
- Experience using a data base management system, SAP Business One Solution is a plus.
- Strong interpersonal skills with the ability to work independently and within a team environment.
- Office environment at our Pointe-Claire office.
Benefits
- Dental & Health insurance
- Paid Vacation
- Free coffee and snacks in the office.
Job Type: Full-time
Salary: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Job Types: Full-time, Casual
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Store discount
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Service Advisor: 4 years (required)
- Customer service: 4 years (required)
Ability to Commute:
- Pointe-Claire, QC H9R 5L8 (required)
Ability to Relocate:
- Pointe-Claire, QC H9R 5L8: Relocate before starting work (required)
Work Location: In person
