Customer Service Advisor

Join Our Dynamic Team at Carstar: Administration/Customer Service Representative Wanted!

Exciting Opportunity Awaits You!

Are you passionate about providing top-notch Customer Service and excel in administrative roles? Carstar is looking for an enthusiastic Administration/Customer Service Representative to join our dynamic team. This is more than a job; it’s a chance to be part of something bigger and make a real impact!

Summary

In this pivotal role, you'll be the backbone of our Customer Service and business administration activities, ensuring everything runs smoothly and aligns with our high standards. You'll be a problem-solver, a mediator, and a facilitator, dealing with both internal and external clients to uphold our company’s excellent reputation. Travel to Lethbridge will be required for training for a two-week period, accommodations and expenses paid by Company.

Are You Our Ideal Candidate?

• Educational Background: Business Administration with a focus on Customer Service
• Experience Required: 3-5 years in Customer Service, preferably in insurance or collision repair
• Administrative Expertise: 3-5 years of experience, with a knack for Microsoft Office and Excel
• Skills: Exceptional Customer Service, strong interpersonal and communication skills, analytical mind, organized, and a quick learner with software programs

Key Responsibilities:

• Be the go-to person for clerical and administrative support in Customer Service
• Bridge the gap between customers, insurance companies, and internal departments
• Streamline processes, control document flow, and ensure policy compliance
• Educate and train on corporate policies and procedures
• Liaise effectively, ensuring information accuracy for project success
• Tackle special projects, support departmental goals, and submit timely reports
• Uphold corporate policies, including Health and Safety, Quality, and HR practices

What’s Your Working Style?

We are looking for someone who is:

• Systematic, fact-based, results-driven
• Professional yet approachable, with an outgoing personality
• Excellent at time management, multitasking, and prioritizing
• Dedicated, resourceful, open-minded, and adaptable
• Self-motivated with a clear understanding of reporting structures

Work Environment & Physical Requirements:

• Office setting with a mix of sedentary and active tasks
• Keyboarding, walking, standing, occasional lifting (25-50 lbs.)

Ready to Drive Your Career Forward?

Apply now and rev up your career with Carstar as our next Administration/Customer Service Representative!

Job Type: Full-time

Salary: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Service Advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Medicine Hat, AB T1C 0C8 (required)

Work Location: In person