AddressJob Title:
Customer Service Coordinator
Group Name:
Door Opening Solutions
Branch:
Dartmouth, Nova Scotia
Position Overview:
Are you looking to be part of a growing and developing team in an organization that values its people, customers, work, and supply chain? If so, APEX is currently accepting applications for a Customer Service Coordinator within its Door Opening Solutions Group. This is a full-time, permanent position reporting to the Group Manager.
The primary role of this position is to provide a high level of Customer Service to clients and potential customers and develop revenue through the creation of sales leads, initiation of prospect calls, and establishing an ongoing rapport with existing customers. Training will be provided.
Responsibilities:
- Direct incoming calls, emails, and in-person inquiries from overhead door customers that require service/sales.
- Work with the customer to understand their need and schedule the appropriate service.
- Promote all overhead door, dock leveler, roll-up door, and other product offerings, services, and quote accurate pricing
- Enter detailed information in a service work order that allows the Operations Supervisor to match the best qualified technician to the customer's need
- Act as a liaison between customers and the operations team, gather the necessary information and respond appropriately.
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
- Provide general information to internal and external customers.
- Represent the company in a professional manner with great Customer Service and communication skills
- Recognize and communicate areas to improve.
- Maintain a safe and clean work environment.
Qualifications:
- Construction industry courses or industry work experience would be considered an asset.
- Hands-on training approach "learning by doing"
- Keyboarding skills and the ability to learn new computer skills.
- Syspro ERP experience would be considered an asset.
- Strong organization skills and teamwork values.
- Very detailed oriented.
- Ability to work unsupervised.
How to Apply:
Please submit your cover letter and resume to our Human Resources Department by:
Email: [email protected]
Fax: 506-857-1594
Mail: 100 Millennium Blvd, Moncton, NB, E1E 2G8
We thank all applicants for their interest in becoming an APEXer, however only those selected for an interview will be contacted.
