Customer Service Representative

Are you looking for an exciting opportunity that combines your sales expertise with exceptional Customer Service skills? HERD is looking for a Customer Service Representative to join our Team. You'll be the bridge between HERD and our clients, ensuring smooth interactions and efficient transactions.

Join us and be a key player in our growth and success!

Responsibilities

• Answer phones, emails, texts, and website messages.
• Process all quotes, orders and quality issues.
• Collaborate with Inside Sales and Product Specialists.
• Assume full ownership of any quality issues and orders that Sales routes to you.
• Escalating unknown answers for quality concerns or challenges to the Product Specialist.
• Processes cases promptly with accuracy, minimizing case cycle times.
• Record customer contacts in CRM.
• Generating case and order acknowledgments.
• Stay current and knowledgeable on HERD product lines.
• Knowledge and use of HERD software programs.
• Maintain conflict-free and productive relationships with other team members.
• Participate in daily WIP meetings.
• Practice practical time management skills.
• Observe and absorb the company's vision and objectives by using all required communications channels. (SharePoint, Teams, etc.)
• Pursue activities that create value for your team and the company.

Qualifications

• Fluency in English (spoken and written).
• Post-secondary education in business administration, marketing, or a related field is preferred, but previous experience will also be considered.
• At least one year of experience in sales, Customer Service, or marketing.
• Knowledge of the trucking/automotive or manufacturing industry is a plus.
• Excellent interpersonal communication skills in both verbal and written forms.
• Strong problem-solving abilities with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) software.
• Technical aptitude and the ability to grasp complex product details.
• Strong team player with the ability to collaborate effectively across departments.

Schedule: 1) Monday to Friday, 7:30m - 4:00 pm

2) Monday to Friday, 9:00 am - 5:30 pm

Location: 2168 Springfield Rd, Winnipeg, with the possibility to work from home occasionally.

HERD North America Inc. is committed to providing reasonable accommodations in accordance with The Accessibility for Manitobans Act and the Manitoba Human Rights Code. We extend this commitment throughout the entire recruitment and selection process. If you require any accommodations, please do not hesitate to contact us at abruno@herd.com.