Customer Service Representative

Customer Service Representative (CSR)

Are you a problem-solving superstar with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for you to join our team as a Customer Service Representative at Airdrie Air Ltd. Heating and Air-Conditioning!

About Us:

Airdrie Air Ltd. Heating and Air-Conditioning Company is a leading provider of HVAC (Heating, Ventilation, and Air Conditioning) services. With over 20 years of experience, we have built a reputation for excellence in our industry. As a customer-centric company, we are committed to delivering exceptional service to our clients and ensuring their comfort all year round.

Position Overview:

As a Customer Service Representative, you will play a crucial role in our team by providing top-notch Customer Service and support. Your primary responsibilities will include:

Answering Phone Calls: Serve as the first point of contact for our valued customers. Handle incoming calls professionally, address inquiries, and provide accurate information about our services, pricing, and scheduling.

Staging Jobs: Coordinate with our technicians to schedule and stage jobs efficiently. Ensure that all necessary equipment and materials are readily available to maximize productivity and minimize downtime.

Looking After Customers: Build strong relationships with our customers by actively listening to their concerns, resolving issues, and following up on service requests. Provide updates on job progress, offer maintenance tips, and ensure complete customer satisfaction.

Fluctuating Temperature Demand: Adapt to the changing demands of our industry, which fluctuate with temperature variations. Be prepared to handle high call volumes during peak seasons and provide exceptional service even under pressure.

Qualifications:

To succeed in this role, you should possess the following qualifications:

Excellent Communication Skills: Strong verbal and written communication skills are essential to effectively interact with customers and team members.

Customer Service Experience: Previous experience in a Customer Service role is preferred. Experience in the HVAC industry would be a bonus!

Time Management and multitasking: Ability to prioritize tasks, manage multiple projects simultaneously, and work efficiently in a fast-paced environment.

Problem-Solving Abilities: Proven problem-solving skills to address customer concerns and find appropriate solutions.

Team Player: Collaborative mindset with the ability to work well within a team and build relationships with colleagues.

How to Apply:

If you are ready to take on this exciting opportunity and be part of a dynamic team, please submit your resume and a cover letter highlighting your relevant experience to accounting@airdrieair.com

Please include "Customer Service Representative" in the subject line.

Join us in providing exceptional service and making a difference in our customers' lives. Apply now and become a valued member of the Airdrie Air Ltd. Heating and Air-Conditioning Company family!

Wage: $18-$21 to start.

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Application question(s):

• Do you currently live in Alberta?

Experience:

• CSR: 5 years (required)

Language:

• English (required)

Ability to Commute:

• Airdrie, AB (required)

Work Location: In person