Customer Service Representative

TITLE: ABC SupplyCustomer Service Representative

LOCATION: 330 - 70 Arthur Street, Winnipeg, MB

DATE AVAILABLE: As soon as possible

CAMPAIGN HOURS: Monday – Friday 8:00am – 7:00pm CST (As Needed)

JOB DESCRIPTION:

Customer Service Representatives on ABC Supply will conduct Customer Satisfaction Surveys on behalf of ABC Supply to their business customers across the United States. Responsibilities will also include: taking Inbound calls for ABC Supply Customer Satisfaction Hotline, Delta Airlines and various other Inbound Programs providing information, answering questions and doing referrals.

After a month of training onsite, employees have the option to work from home if desired.

REQUIRED SKILLS/EXPERIENCE:

• Minimum 1 – 2 years Customer Service Experience
• High School Diploma or Equivalent
• Strong written and verbal communication in English
• Clear and precise enunciation and pronunciation
• Active listening skills
• Excellent call quality
• Excellent spelling and grammar skills
• Proficient internet usage
• Excellent computer skills – 35 wpm with 90% accuracy
• Demonstrates the ability to “talk and type”
• Excellent attendance record is mandatory
• Good retention skills/very detail oriented
• Accepts constructive feedback and implements recommended changes
• Reliable, Easily Trained and Self Motivated
• Team Player and able to work in a fast paced environment

If you are passionate about delivering exceptional Customer Service and have the necessary skills and experience, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type: Part-time

Salary: From $15.30 per hour

Expected hours: 20 – 30 per week

Benefits:

• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Retention bonus

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Winnipeg, MB R3B 1G7 (required)

Work Location: In person