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Form of work
SalaryOverview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. If you have excellent communication skills, a passion for helping others, and enjoy helping people, we want to hear from you!
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records by updating account information and notes
- Collaborate with other departments to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
- Accurately input data as required and provide reporting as required
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous experience in Customer Service or a related field is a plus
- Excellent verbal and written communication skills in English;
- Strong phone etiquette and active listening skills
- Proven ability to analyze customer needs and provide appropriate solutions
- Strong problem solving skills and ability to handle difficult situations with empathy
- Proficient computer skills, including experience with CRM software
Benefits:
- Competitive salary based on experience
- Training provided
- Opportunities for career growth and advancement within the company
- Health insurance benefits package available
If you are passionate about delivering exceptional Customer Service and thrive in a dynamic environment, we would love to hear from you. Apply today!
Job Types: Full-time, Permanent
Salary: $18.00-$21.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
