Customer Service Representative - Student

Job description

Position Summary

The position of Customer Service Representative involves a wide range of general Customer Service and office related duties including communicating with clients by phone and email, handling and processing customer inquiries and working with our computerized data base.

To succeed in this role, you must effectively handle and manage a workload in a busy office atmosphere with a wide variety of duties and changing priorities and deadlines.

Personal Characteristics

· “Can do” and “Will do” attitude and ability to personally contribute in a fast paced environment.

· Accountable, adaptable and a self-starter

· Excellent communication & Customer Service skills

Key Responsibilities and Accountabilities

· Excellent communication & Customer Service skills

· Ability to read, write and speak English fluently

· Computer skills familiar with Excel, Word and Outlook

· Receiving and placing Customer Service telephone calls

· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

· Resolving customer complaints, managing database records, drafting status reports on Customer Service issues

· Data entry and research as required to troubleshoot customer problems

Minimum Required Education and Experience

· Previous Office Experience

· Grade 12 education

· Positive Customer Service experience

· Demonstrated ability to manage key constituent relationships, including customers, business partners and government agencies.

· Ability to clearly identify key issues; creatively and strategically overcoming internal and external challenges or obstacles faced by the organization.

Working Conditions

· Office Environment

· Flexible hours

· Minor local travel required

Job Types: Permanent, Full-time

Salary: $16.00-$18.00 per hour

Benefits:

Dental care

Disability insurance

Extended health care

Life insurance

Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay

Work Location: In person

Job Type: Full-time

Salary: $16.00-$18.00 per hour

Expected hours: 30 – 48 per week

Benefits:

• Company pension
• Disability insurance
• Life insurance
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Ability to Commute:

• Winnipeg, MB R2K 2T8 (required)

Ability to Relocate:

• Winnipeg, MB R2K 2T8: Relocate before starting work (required)

Work Location: In person