Customer Service Represntative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Responsibilities:
- Provide outstanding Customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process orders, returns, and exchanges accurately and efficiently
- Conduct data entry to update customer records and maintain accurate information in the system
- Utilize sales techniques to identify upselling opportunities and promote additional products or services
- Analyze customer feedback and provide suggestions for improving products or services
- Communicate effectively with customers via phone, email, or chat
- Demonstrate excellent phone etiquette and maintain a positive and friendly demeanor at all times

Skills:
- Strong Customer service skills with a passion for helping others
- Fluent in English
- Proficient in data entry and navigating computer systems

- Excellent communication skills, both verbal and written
- Strong phone etiquette with the ability to handle challenging situations professionally

Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply now to start your journey with us!

Job Type: Full-time

Salary: $18.00-$22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Call center: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-15