Customer Service Team Member

Looking to hire a motivated and responsible individual to work at our second vape store located in Dunnvile, Ontario.

Responsibilities:
- Provide exceptional Customer Service to clients in the store
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and patience
- Perform data entry tasks accurately and efficiently
- Upsell products to customers when appropriate
- Maintain a high level of product knowledge to effectively address customer inquiries

Experience:
- Previous experience in a Customer Service role is preferred (with or without vaping product knowledge)
- Strong communication skills, both verbal and written, in English
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in data entry and navigating computer systems
- Sales experience or the ability to upsell products is a plus

If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Apply today to join our team of dedicated Customer Service Representatives.

Job Type: Full-time

Salary: $16.55-$17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Dunnville, ON N1A 1H6 (required)

Ability to Relocate:

• Dunnville, ON N1A 1H6: Relocate before starting work (required)

Work Location: In person