Digital Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. ABB's Control Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities. Automation Service Canada supports customers with ABB automation solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. You will execute Digital Advanced Services work with Automation Service Canada, specializing on Digital automation solutions provided by ABB. Located in Burlington, reporting to the local Service Manager, you will act as a Digital Service Engineer providing on-site and remote services to customers. You will work with other ABB field service personnel and with an extended network of professionals within Canada, North America and globally.

Your responsibilities

• This role will be a key point of contact for all technical requirements for Digital Solution offerings, which include digital infrastructure, cyber security, alarm management and asset management.
• Lead and/or participate in the application, testing, deployment, installation, and commissioning of new digital solutions.
• Design, implement and execute digital maintenance programs to maximize the availability and operational effectiveness of customer digital solutions.
• Consult with and advise customers on the best Digital Service solutions in accordance with standard processes, procedures, and safety guidelines.
• Collaborate with Digital business champions, sales, proposals, projects group and field service teams to drive Advanced Service Solutions.
• Troubleshoot software and server/network equipment, provide recommendations, and implement solutions to eliminate root causes.
• Prepare and present reports to customers for new digital solution assessments, audits, and other services.
• Deliver occasional training and technology demonstrations to our customers on ABB Digital Solutions.
• Provide ABB leadership with recommendations for product, quality and customer service improvements.
• Regular travel within Canada is required to provide on-site services. This may include occasional travel to the USA and internationally for both customer on-site services as well as training.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Computer Science or Engineering degree in Electrical, Software or Automation field from an accredited University.
• ISA 99/62443 or TUV Cybersecurity fundamentals certification would be an advantage.
• More than 5 years’ experience with industrial automation, software, and control systems. Knowledge and field experience with ABB control systems (800xA, SymphonyPlus) is a definite asset.
• Knowledgeable on Alarm Management and Rationalization.
• Strong IT skillset, knowledge and experience with Microsoft operating systems and domains, virtualization, cyber security and networking, firewall, and other security related hardware setup & troubleshooting.
• Strong technical problem-solving skills and high technical aptitude and strong interest to learn new technologies.
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.
• Excellent verbal and writing communication skills. Ability to write technical reports and speak confidently with customers.
• Integrity, Health, Safety & Environment focus with excellent safety track record.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.