Dispatcher

Dispatcher

Century Transportation is currently seeking a Dispatcher to join our team in Peterborough. This is a full-time position working Monday through Friday from 6:00 am - 2:00 pm, with an on-call requirement every other week. The Dispatcher is responsible for scheduling and coordinating up to 60 drivers and managing both driver and vehicle assignments to deliver consistent and efficient daily service.

Qualifications:

• Experience in the school bus industry an asset
• Good knowledge of Whitby and surrounding area
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Customer service focus
• Expertise in organizational planning and problem solving
• Computer proficiency in Microsoft Word, Excel and Outlook
• Valid driver’s license; preference given to those with a Class B license

Principal Duties and Responsibilities:

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual
• Ensure school routes are covered in an efficient and fair manner
• Help charter department fill charters as needed
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Create/improve existing Operations systems
• Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
• General office duties as required

Wage: $19.69 per hour

Job Types: Full-time, Permanent

Salary: $19.69 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Employee assistance program
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person