E-commerce and Logistics Coordinator

Responsibilities:

• Maintain high level of commitment to customer satisfaction and effectively assist customers with their inquiries and orders;
• Process customer orders with vendors and manage all aspects of order flow;
• Keep organized logs of customer follow ups and order timelines, flag delays or other information requiring extra attention;
• Maintain a high level of communication with customers and internal staff regarding orders and Logistics;
• Arrange for refunds, exchanges, and/or credits for returned, damaged, or delayed merchandise;
• Communication with clients and internal staff to resolve issues promptly and communication during all steps in the customer journey;
• Maintain a high level of knowledge of our products and services;
• Develop and implement strategies to drive online sales and increase customer engagement;
• Coordinate with third-party logistics (3PL) providers for efficient order processing and shipping;
• Implement and maintain effective transportation management systems for inbound and outbound shipments;
• Continuously improve processes and workflows to enhance operational efficiency;
• Stay up-to-date with industry trends and best practices in e-commerce

EXPERIENCE:

• Experience in customer service/retail sales combined with knowledge/interest in interior design, home décor and lighting
• Helpful, self-motivated and resourceful
• Strong attention to detail is a must
• Ability to prioritize workload
• Work independently with little supervision from home and in store
• Excellent communication skills in English (French asset)
• Basic math skills

WHAT WE OFFER:

• Competitive compensation;
• Flexible work hours;
• Work from home and/or in-store;
• Company discounts;
• A positive and flexible work environment with a great team!

Please note that only qualified candidates will be contacted. Thank you for your interest in this position.

Job Type: Part-time

Salary: $16.00-$20.00 per hour

Expected hours: 20 – 38 per week

Benefits:

• Extended health care
• Flexible schedule
• RRSP match
• Store discount
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Fredericton, NB