Eit Operations - Support Technician

Description:
We’re revolutionising the way humanity eats, and there’s a lot of room for optimization and growth. That’s where you come in. Your inventiveness will help us continue to drive innovation, making an impact on the reliability, performance, and scalability of Skip’s industry-leading technology.

What’s On Your Plate:

• Supporting end-users within the office and remotely while ensuring suitable processes are followed and support is in place
• Advanced troubleshooting skills face to face & remotely, via a 24-hours service desk
• Ensuring the highest level of service is delivered, dedication and quality are maintained and our end-user support experience is valued
• The availability, security and scalability of our IT services platform
• Delivering our services roadmap
• Planning for the future
• Wit approach to solving difficult issues
• Ability to handle workload effectively including the teams where required
• Work well under pressure/ability to remain calm in difficult situations
• Make sure changes or updates are communicated to all team members
• Advanced level of communication with end users face to face or via collaboration tools
• Communicating updates with the team and /or business
• Ability to work well as a team and maintain a professional manner with peers
• Ability to communicate key takeaways from attended conferences to the team/management
• Ability to update tickets regularly and in line with service targets, with detailed responses
• Approach work with a positive attitude to instil into the rest of team
• Ability to take on tasks from manager and complete in a timely fashion, whilst communicating well

Recipe for Success:

• 1-2 years experience in an end-user support role
• Excellent customer service skills
• A foundation in end-user support tools
• Operating systems: Windows desktop (Windows 10 +), Mac OSX and Chrome OS
• Mobile Support: Android and iOS
• Applications: GSuite, Atlassian products (Jira), Slack
• User/Device management tools: Active Directory, Google Admin, SCCM, JAMF (desirable)
• Soft skills: Excellent written and spoken English, Good communication, Excellent organisational skills
• Self-sufficient and confident in undertaking work assignments with a moderate level of guidance and direction

Why work at Skip?

Picture this: you, dressed in your fave casual attire, amongst a team of friendly and passionate colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, yet casual environment, we’d love to hear from you.  

Skip The Dishes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to accommodating applicants with disabilities throughout the recruitment activities and will work with all applicants requesting accommodation at any stage of the hiring process.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.