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SalaryDepartment: Front Desk, Courtyard by Marriott Ottawa East
Hours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included
Report to: Front Office Manager,
POSITION SUMMARY:
The Front Desk Supervisor is responsible to oversee Front Desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company’s objectives while developing and building relationships. The Front Desk Supervisor is responsible to provide professional and friendly service for guests and that all front line operations run smoothly while overseeing and supporting the Guest Service team.
Qualifications include but are not limited to the following: Is not inclusive of the complete Job Description:
Bilingualism (French & English) is an asset
Must have a minimum of 12-24 months Hotel Front Desk experience
Knowledge and practical application of PMS Fosse and GXP
Possess a strong commitment to deliver exceptional guest service
Ability to respond professionally and empathically to guest concerns/complaints
Proven ability to effectively lead a team
Demonstrated comfort level with various computer systems and interfaces
Demonstrated ability to deal with guests concerns/complaints and solve all issues
To supervise work during the working shift to maximize productivity and guest care
Assist in training front line staff on a continuous basis
To respond promptly to guest needs & follow through effectively
Proven ability with problem resolution
Cash handling experience
Demonstrate professional telephone etiquette at all times
Considerate of guest security
Adhere to all Company, hotel & departmental policies & SOPs
Ability to respond quickly in a dynamic & changing environment
Ability to communicate verbally & in writing in a professional manner to guest and staff
Must have the ability to express themselves diplomatically with staff and guests
Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.
Must demonstrate the ability to independently solve problems
Must be able to work & concentrate in a high volume area
Must be efficient, well organized and able to handle multiple tasks
Strong follow through abilities
Take initiative in all facets
Must be familiar with surrounding area and events
Have knowledge of hotel fire and safety procedure
Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.
We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.
We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.
We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at HR@bonabuilding.ca.
Job Types: Full-time, Permanent
Salary: $23.36 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
Ability to Commute:
- Ottawa, ON K1K 4S3 (required)
Work Location: In person
