Reservation & Front Desk Supervisor

Elevate your career by joining our team as the Reservation & Front Desk Supervisor, where you'll play a pivotal role in delivering exceptional guest experiences through seamless reservations, optimizing Front Desk operations, and demonstrating dynamic leadership in a vibrant small-team environment.

Reservation Management:

· Supervise the reservation system to facilitate accurate and efficient booking processes.

· Monitor reservation patterns and adjust availability to optimize occupancy and revenue during the operational season.

· Develop strategies to manage room inventory and pricing effectively based on seasonal demand and market conditions.

· Collaborate with marketing team to create promotional offers and packages tailored to seasonal trends.

· Conduct regular audits of reservation records and Front Desk procedures to identify opportunities for process improvement.

· Implement quality assurance measures to uphold service standards and enhance guest satisfaction.

· Monitor online reviews and guest feedback to address concerns promptly and continuously elevate the guest experience.

· Roll up your sleeves to prepare regular reports on revenue performance, booking trends, and forecast accuracy.

· Collaborate hands-on with cross-functional teams, providing direct insights and recommendations based on your analysis of key performance indicators (KPIs).

· Identify opportunities for improvement and personally implement changes to enhance revenue and reservation processes.

Front Desk Operations:

· Lead and support Front Desk staff, overseeing recruitment, training, and performance management.

· Establish and enforce standard operating procedures for guest check-in, check-out, and other Front Desk duties.

· Address guest inquiries, complaints, and issues promptly and professionally, utilizing a hands-on approach.

· Maintain a welcoming and organized reception area, ensuring a positive initial impression for guests.

· Stay abreast of industry trends and technological advancements in reservation systems and Front Desk software.

Cross-Departmental Collaboration:

· Cultivate strong communication and collaboration among reservations, Front Desk, housekeeping, and other departments.

· Coordinate with housekeeping and maintenance teams to ensure timely room preparation and maintenance standards are met.

Qualifications

· Experience with Online Travel Agents is a MUST

· Demonstrated experience in reservations management and Front Desk operations, ideally within a seasonal resort or similar environment.

· Strong leadership abilities with a proven track record of effectively managing small teams.

· Exceptional communication and interpersonal skills, with the ability to foster positive working relationships.

· Proficiency in reservation management software and Microsoft Office Suite.

· Capacity to multitask, prioritize tasks, and thrive in a fast-paced, resource-constrained environment.

· Meticulous attention to detail and adept problem-solving capabilities.

· Flexibility to accommodate evening, weekend, and holiday shifts as necessary during the operational season.

Perks

Working at Vine Ridge Resort will be challenging, inspiring & rewarding. We place a high priority on our team members, and this is a big part of what sets us apart from other resorts. We will ask you to give us your very best every day, and will challenge you with interesting work, in a collaborative and supportive work environment, with plenty of learning and growth.

· Monthly pizza lunch

· · 50% off food items and 20% of merchandise store items

· Vacation rental discount for friends and family at Vine Ridge Resort

· Monthly bonuses

· Sport drinks, coffee & tea, water available daily

If you are passionate about hands-on revenue management, possess a keen eye for detail, and thrive in actively shaping a dynamic work environment, we invite you to apply for this exciting opportunity. Join us in making a direct impact on the success of our business through your hands-on approach to effective revenue and reservation strategies.

Job Types: Full-time, Contract
Contract length: 8 months

Salary: $19.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Supervisory: 5 years (preferred)

Work Location: In person

Expected start date: 2024-04-01