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Form of work
SalaryResponsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Process payments and maintain accurate records of guest transactions
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Manage reservations and ensure accurate room assignments
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Train and supervise Front Desk staff to provide excellent customer service
- Maintain a neat and organized Front Desk area
- Other duties as required
Qualifications:
- High School diploma or equivalent, plus previous experience in a similar role preferred
- Must speak fluent English
- Excellent communication and interpersonal skills
- Strong customer service skills with a friendly and approachable demeanor
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems, including hotel management software and Microsoft Office Suite
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office area
- Remain stationary for extended period
- Handling objects, products, and computer equipment
- Communication skills are utilized a significant amount of time when interacting with guests and employees
- Basic math skills are used frequently
- May be required to work weekends, and/or holidays as we are in operation 24/7 - 365 days a year
Education:
- High school or equivalent (Preferred)
Work Location: In person
Job Type: Full-time
Salary: From $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
Application question(s):
- Are you able to work Weekend and Holiday shifts?
Ability to Commute:
- Saint Thomas, ON N5R 5Z3 (required)
Work Location: In person
